Future of Infrastructure’ report developed by engineering firm AECOM

There is a clear public engagement gap. Most of the cities underperform when it comes to engaging with their citizens on infrastructure, with an aggregate global average of 3.3 out of 10. It is highest in Mumbai (5.9) and lowest in Sydney, Chicago and Hong Kong (2.7 each). Respondents said they want a more focused interaction, which could go a long way toward improving perceptions of city governments’ performance on infrastructure and securing support for future projects.

Residents want to help—and some are willing to pay. Almost half (46 per cent) of respondents overall are willing to share personal data—the lifeblood of smart cities—to help city agencies improve infrastructure and services. In several cities (37 per cent of respondents globally), residents indicated a willingness to pay higher taxes to fund infrastructure improvements. Both commitments underscore citizens’ desire to play their part in delivering better infrastructure.

Boosting resilience against cyberattacks is a pressing concern. More respondents have confidence in their city’s ability to protect infrastructure against natural disasters and terrorist attacks than those who do not. However, less than one-third (32 per cent) have confidence in their city’s defenses against cyberattacks. Citizens need increased reassurance from city authorities about the capabilities of their infrastructure to withstand such events.

Wanted: More private-sector involvement. A clear majority of city residents overall (63 per cent) believe the private sector should be more involved in the development of infrastructure. This effort could help contribute to the financing, development and management of better infrastructure.

Upgrading public transportation and enhancing environmental sustainability are top improvement priorities. Upgrading public transportation—particularly roads and underground rail—is the top infrastructure priority for those surveyed. Improving environmental sustainability—through solar power, recycling and waste-water reuse initiatives, for example—is a close second and tops five cities’ to-do lists.